Frequently Asked Questions
Can you tell me the delivery costs?
We use the most effective shipping method for each order based on the items your order and the postage address.
To find the shipping costs for the items you wish to purchase...
- Add the items to the cart
- Click "Cart" on the top right corner and click on the blue "CHECK SHIPPING & CHECKOUT" button
- There is an Estimate Shipping and Tax box where you enter your postcode, click "ESTIMATE" and select from the Delivery options.
- This will now show you the Shipping Costs for your items and the grand total.
I require a quantity of the same item do you offer a discount?
Yes, items where this option is available can be seen within the product details. If the item shows a “as low as” symbol under it, please view product for bulk discounts.
Do you offer discounts for high value orders?
Yes, if your basket total exceeds £1000.00 + VAT before shipping please email us us a copy of your basket where we will happily look at a discounted rate for you.
Do you have a minimum order value?
Unlike other builders’ merchants, we do not have a minimum order value or minimum quantity value. You can order any product on our website in a single order if you wish to. Our delivery charges start at just £2.49 + VAT.
I have not purchased from you before, how do I know the products are good quality?
We only sell quality products made by the most well-known manufacturers in the UK such as Polypipe, Freefoam and Brett Martin. We pride ourselves on good quality products at great prices.
You have items on your website I have not been able to locate anywhere, do you have these items in stock or will there a delay in my order being processed?
All items on our website our stocked items. We hold large quantities of all the products available on our website so we can for fill orders promptly and efficiently.
Do you have phone number I can call to place my order or ask a question?
We do not offer phone support for our website to keep costs as low as possible for you. However you can email us. We answer all emails within 24 hours, 365 days a year.
When will I receive my order?
We aim to deliver your order within 3 days since order placement however you will generally receive your order before this. Orders placed before 12pm noon are generally shipped same day. If for any reason we cannot complete your order within 3 days we will email you.